Terms & Conditions of Booking
Last updated: 1 November 2026
These terms apply to all bookings made directly with PickThePlace by phone, email or this website. PickThePlace is a trading name of MAG Property Services Ltd, registered in England & Wales, company number 10656996 (“we”, “us”). Bookings made through Airbnb, Booking.com, Expedia or Vrbo follow that platform’s terms and cancellation policy.
1. Your booking
1.1 A booking is confirmed only when we send written confirmation and receive the payment due.
1.2 The person who makes the booking (“Lead Guest”) must be at least 18 years old and responsible for all guests staying at the property.
1.3 You must give the full names of all guests. Only guests named on the booking may stay overnight. The maximum number of guests is shown on each listing.
2. Prices and payment
2.1 Prices are per night and include VAT where applicable. A one-off cleaning fee, shown on the listing, is added to each booking.
2.2 Full payment is due at the time of booking.
2.3 For stays of 30 nights or more, we may agree payment in monthly instalments in advance.
3. Security deposit
3.1 We may take a refundable security deposit equal to the value of 3 nights of your stay, or a pre-authorisation for the same amount on your card, before arrival.
3.2 We return it within 7 days of check-out, less any costs for damage, missing items, extra cleaning or breaches of these terms. We will explain any deduction.
4. Cancellations and changes
4.1 Unless the listing or your confirmation says otherwise: if you cancel 14 days or more before arrival, you receive a full refund; if you cancel less than 14 days before arrival, no refund is given.
4.2 You must cancel in writing by email. The cancellation date is the day we receive your email.
4.3 No refund is given for no-shows, late arrival or early departure.
4.4 We recommend travel insurance that covers cancellation.
4.5 If we must cancel, for example because the property becomes unavailable, we will offer a similar property or a full refund of all money paid to us. We are not liable for any other costs.
5. Check-in and check-out
5.1 Check-in is from 4pm. Check-out is by 10am. Early check-in and late check-out may be possible for a fee. Please ask in advance.
5.2 Please tell us your arrival time at least 24 hours in advance, and contact us as soon as possible if you are delayed.
5.3 The Lead Guest must show valid photo ID on arrival. We may photograph or copy it for security purposes.
5.4 Some properties have self check-in. For these, we send access instructions 24 hours before arrival, once full payment and ID have been received. Please keep these instructions private and do not share them.
6. During your stay
6.1 Please treat the property as your own home and leave it in a reasonably clean and tidy condition.
6.2 Smoking, including e-cigarettes, is not allowed anywhere in the property. A breach may lead to removal from the property, loss of the security deposit and a cleaning charge of up to £2,000.
6.3 Parties, events and pets are not allowed unless we have agreed in writing.
6.4 Please respect neighbours and building rules, including quiet hours.
6.5 Keys must not be copied, and building entry codes must not be shared. If keys are lost or copied, you will pay the cost of replacing the locks.
6.6 If you are locked out, call us. Do not ask a third party to open or change the locks.
6.7 Mid-stay cleaning and linen changes are available on request for an extra fee. Please give at least 24 hours’ notice.
7. Problems, damage and complaints
7.1 Please report any problem with the property during your stay so we can fix it. We cannot accept claims after check-out for issues that were not reported during the stay.
7.2 Please report any damage immediately. You are responsible for damage caused by you or your guests beyond normal wear and tear.
7.3 We may enter the property during your stay for urgent repairs or safety reasons. In non-urgent cases we will give reasonable notice.
8. Our responsibility
8.1 We are not responsible for loss of or damage to guests’ personal belongings, except where caused by our negligence.
8.2 We are not responsible for temporary interruption to utilities, Wi-Fi or building services outside our control, but we will do our best to resolve them quickly.
8.3 Nothing in these terms limits our liability for death or personal injury caused by our negligence, or any liability that cannot be limited by law.
8.4 We are not liable for any failure caused by events beyond our reasonable control.
9. Nature of the stay
All stays are short-term holiday or business lets. They do not create a tenancy or give any right to occupy the property after the booked check-out date.
10. Personal data
We use your personal information only to manage your booking and stay, as described in our Privacy Policy.
11. Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
12. Contact
Email: reservations@picktheplace.co.uk
Phone: +44 (0)20 3302 7500 | Mobile & WhatsApp: +44 (0)7909 460710
Registered office: 9 Bouverie Place, London W2 1RB